Turn every patient interaction into revenue.
One AI platform runs your entire patient funnel: ads, answering, booking, follow-ups, retention.
Every stage of the patient journey · Answers 24/7 · English, Spanish & Italian
Revenue leaks at every stage.
Most clinics don't lack demand. Revenue slips away between the ad and the enquiry, the enquiry and the booking, the visit and the return.
Marketing
Campaigns run without daily optimisation. Budget drifts to ads that never book, and low-quality leads clog your team's day.
Lead management
Patients reach out when they're ready to book. A call, a WhatsApp, an Instagram DM. Answer slowly and they book with the clinic next door.
Booking
Interested patients give up before an appointment is ever scheduled. Too many steps, too long a wait, nobody there to close it.
Appointments
No-shows and last-minute cancellations quietly turn booked slots into empty chairs. Lost revenue, wasted clinical time.
Treatments
The right suggestion at the right moment rarely happens. Revenue per visit stays lower than it should be.
Retention
After the visit, nobody follows up and nobody recalls. A one-time patient stays a one-time patient.
You're paying for patients. Start converting them.
Every number below is money already leaving your clinic.
- 4 in 10
- patient enquiries arrive outside opening hours, when nobody is there to answer.
- 5-30%
- of appointments end as no-shows, depending on specialty.
- Up to 30%
- of marketing spend is wasted on campaigns that never become bookings.
- 5×
- more expensive to win a new patient than to keep an existing one.
Industry benchmarks: published outpatient no-show research; marketer-reported ad-spend waste (Rakuten); retention economics (Bain & Company).
One platform. The whole patient journey.
A module for every stage: acquire, convert, grow, retain. What one learns, the others use.
Acquire
Generate qualified demand.
Filo Ads
Live todayPlans, launches and optimises Meta and Google campaigns around your treatments and locations.
Filo SEO
In developmentMakes your clinic the answer when patients search, locally and in AI assistants.
Convert
Turn every enquiry into a booked appointment.
Filo Reception
Live todayAnswers every call and chat in seconds, in the patient's language, and books into the right doctor's calendar in real time. Then it confirms, reminds and reschedules until the patient walks in.
Grow
Increase revenue per patient.
Filo Retention
Live todayThe right treatment suggestion at the right moment. Recommendations that read as good care, not selling.
Retain
Bring patients back.
Filo Retention
Live todayRecalls, reactivations and follow-up care, so a one-time patient becomes a returning one.
The stages feed each other: what Reception hears on calls sharpens the ads; what the ads learn sharpens the follow-ups. The whole journey keeps improving itself.
Every channel. One conversation.
WhatsApp, Instagram, phone, email, SMS. Filo picks up in seconds, in the patient's language, and follows up until they're booked.
- One conversation, every channel - never scattered across apps.
- Replies in seconds, follows up for days - until they're booked.
- Carries each lead from first message to the clinic door.
How Filo works.
Connect your clinic. Filo finds revenue gaps and acts on them, around the clock.
- 01
Understand
Filo connects to your calendar, channels and campaigns, and understands everything happening in the clinic.
- 02
Identify
It continuously spots revenue opportunities: an unanswered enquiry, an unconfirmed slot, a patient due back.
- 03
Execute
It acts on each one automatically. It answers, books, reminds and follows up on the right channel.
- 04
Learn & optimise
Every interaction feeds back in, so next week's answers, ads and follow-ups are sharper than this week's.
Filo Reception. Never drop a patient.
Every patient conversation, phone and chat, from first hello to confirmed booking.
Answers 24/7, in their language
A warm, unhurried voice on the phone, and replies that read like a person in chat - in English, Spanish or Italian.
Books real appointments
Collects the details, reads them back, and only books once the patient confirms.
Doctor-aware scheduling
Offers only the slots that fit each doctor's shifts, skills and appointment durations.
Knows your returning patients
Recognises them by phone and date of birth, and reuses their record - no re-asking.
Gets the details right
Phone numbers digit by digit, name spellings, email - the things humans most often mishear.
Knows when to hand off
Medical or out-of-scope questions go straight to your staff. No guessing, ever.
It writes to a real, doctor-aware calendar.
Dr. Marin
Injectables
Dr. Costa
Skin & laser
Consultation
10:00 · L. Romano
Lip filler
11:30 · A. Bianchi
HydraFacial
15:00 · New booking
Chemical peel
16:30 · M. Greco
Filo respects every doctor's shifts, skills and appointment times - and colour-codes the day so your team reads it at a glance.
Filo answers the calls. Filo Ads makes the phone ring.
Meta and Google campaigns planned, launched and optimised around your treatments. Creatives, copy and budgets, refined daily.
Compliant creatives, generated for you
Ad visuals and copy written for each treatment and location - in your patients' languages, and within Meta and Google's health-advertising rules.
Winners scaled, losers paused
Performance is analysed continuously, so budget flows to the ads that book patients at the lowest cost - and away from the ones that don't.
Learning that compounds
Filo Ads remembers what works across every campaign and location, and uses it to test sharper angles over time - built for €200-€1,000 treatments, where trust and relevance decide the booking.
And when the clicks become calls, Filo answers. Your ad spend ends in booked appointments - not voicemail.
- Cost per booking
- €34↓ 22%
- ROAS
- 5.1×↑ 0.8
- Bookings
- 27↑ 9
Scaled · Budget +40% on the winning creative - cost per booking €43 → €34.
Paused · Creative fatigued after 11 days - spend reallocated before it was wasted.
Testing · New angle drafted from your best-performing campaign.
Every result remembered - across campaigns, treatments and locations.
Never lose a revenue opportunity again.
One platform, every stage of the patient journey. Results that compound.
Acquire
qualified demand
Convert
enquiry to appointment
Retain
patients who return
Learn
sharper every week
24/7 patient capture
Enquiries answered around the clock, including the 4 in 10 that arrive after hours.
Fewer no-shows
Confirmations, reminders and easy rescheduling keep chairs full.
Smarter ad spend
Budget flows daily to the campaigns that book patients at the lowest cost.
Front-desk time back
Reception teams spend over a third of their day on admin. Filo takes the repetitive part.
Patients who return
Retention compounds: a 5% lift can raise profits by 25-95% (Bain & Company).
Works with your existing setup.
Filo syncs with your calendar, clinic software and marketing accounts. Live in days, no workflow changes.
- Plug into your calendar
- Real-time sync
- No workflow changes
- Live in days
Booking, CRM & clinic software
- Doctolib
- MioDottore
- Zenoti
- AlfaDocs
- HubSpot
Communication
- Messenger
- Gmail
Marketing & data
- Google Ads
- Meta Ads
- Google Analytics
Security built for patient data.
GDPR-compliant
Processed under GDPR, stored securely on EU-based infrastructure.
End-to-end encryption
Calls, chats, transcripts and appointment data encrypted in transit and at rest.
Transparent by design
Filo always identifies itself as an AI assistant, aligned with the EU AI Act.
You stay in control
Full call and message logs, audit trails, role-based access and configurable retention. Only authorised staff see sensitive information.
Administrative only
Filo handles scheduling and communication, never diagnosis or medical advice.
Human handoff
Complex requests and clinical questions transfer to your team instantly.
Calculate your missed revenue.
- Missed-enquiry recovery+€3,750
- No-show prevention+€3,600
- Upsell & reactivation+€2,250
- Front-desk efficiency+€433
Illustrative estimate based on typical European benchmarks and conservative conversion assumptions. Move the sliders to match your clinic.
See it work. For your clinic.
A live call, a platform walkthrough, your questions answered.
- 01
Schedule a demo
See the platform and hear Filo answer live.
- 02
Get a custom proposal
Pricing tailored to your clinic's size and needs.
- 03
Go live in days
We handle the integration with your existing systems.