Pricing that fits your clinic
Every clinic runs differently: call volumes, languages, calendars. Filo's pricing is success-based, scaling with the results it delivers rather than with seats. Your demo ends with a written proposal tailored to your setup.
Single Location
Most popularSuccess-based
For clinics with one site that want every call answered.
What's included
- Filo Reception - every call answered 24/7
- English, Spanish & Italian
- Doctor-aware booking across practitioners
- WhatsApp, Instagram & email
- Booking confirmations & reminders
- Follow-ups until booked
Not included
- Multiple locations & departments
- Call routing across specialties
Multi-Location
Success-based
For groups and centers with several sites or specialties.
What's included
- Everything in Single Location
- Multiple locations & departments
- Call routing across specialties
- Priority support
- Dedicated onboarding
Filo's model is success-based, aligned with the bookings and revenue it brings your clinic. Book a demo and you'll leave with a written proposal for your clinic's size and call volume. No obligation.
Compare the plans in detail
Every plan answers every call, day and night. The difference is how far Filo carries the conversation after that.
| Feature | Single Location | Multi-Location |
|---|---|---|
| Reception | ||
| Filo Reception, 24/7 | Included | Included |
| English, Spanish & Italian | Included | Included |
| Booking confirmations & reminders | Included | Included |
| Human handoff to your team | Included | Included |
| Calendars & scheduling | ||
| Doctor-aware booking across practitioners | Included | Included |
| Call routing across specialties | Not included | Included |
| Multiple locations & departments | Not included | Included |
| Channels & follow-up | ||
| Phone calls | Included | Included |
| WhatsApp, Instagram & email | Included | Included |
| Follow-ups until the patient books | Included | Included |
| Support & compliance | ||
| GDPR-compliant, EU infrastructure | Included | Included |
| Support | Standard | Priority |
| Dedicated onboarding | Not included | Included |
Whatever the plan, the same Filo underneath.
GDPR, the European way
Every plan runs on EU-based infrastructure, processed under GDPR and encrypted in transit and at rest.
Every patient's language
English, Spanish and Italian are part of Filo itself - never a paid add-on.
A real, doctor-aware calendar
Filo writes into the right practitioner's schedule in real time on every plan - no request queue to clear.
Your team stays in charge
Complex requests and clinical questions transfer to your staff instantly, with full call and message logs.
Works with the tools you already use
Filo connects to your calendars, patient channels and booking platforms - no plan restrictions, no workflow changes.
- Messenger
- Google Calendar
- iCal
- Gmail
- Outlook
- Custom SMTP
- Stripe
- iDoctors
- Doctolib
- MioDottore
- Zenoti
- AlfaDocs
- HubSpot
- Google Ads
- Meta Ads
- Google Analytics
Questions clinics ask before choosing
Everything owners and front-desk leads usually want settled before the demo.
Why don't the plans show a price?
Because pricing is success-based, the number depends on your clinic: call volumes, locations, treatments. The model is simple. Filo earns when it delivers results. Book a demo and you'll leave with a written proposal, no obligation.
Can we change plans as the clinic grows?
Yes. Plans map to how your clinic runs, not to a contract tier. When you add practitioners, channels or a second location, your plan moves up with you.
Is patient data handled the same way on every plan?
Yes. Every plan is processed under GDPR on EU-based infrastructure, with calls, chats, transcripts and appointment data encrypted in transit and at rest.
What happens when a caller needs a human?
Filo transfers complex requests and clinical questions to your team instantly, on every plan - and keeps a full log of every call and message so nothing is lost in the handoff.
Do we need to change our phone number or calendar?
No. Filo answers on the number and accounts you already have and writes straight into your existing calendar in real time.
Which languages does Filo speak?
English, Spanish and Italian, on every plan and every channel - Filo greets each patient in their own language.
Does Filo give medical advice?
Never. Filo is administrative only: scheduling, reminders and communication. Clinical questions go straight to your team.
How do we get started?
Book a demo. In twenty minutes you'll hear Filo answer live, see the scheduler at work, and leave with a proposal tailored to your clinic.
Not sure which plan fits?
Twenty minutes with our team and you'll know - and you'll hear Filo answer live.